Consulting
Consulting work is governed by the written proposal, statement of work, or other agreement for the engagement. That agreement defines the scope, approvals, rates, invoicing, payment terms, ownership, and termination. Unless the agreement says otherwise, work already performed and approved expenses remain payable after cancellation.
Digital subscriptions
Prices, billing intervals, and any trial terms are shown before checkout. Subscriptions renew until canceled. Customers may cancel before the next renewal using the product’s account controls, when available, or by emailing support. Access normally continues through the current paid period.
Products and services are delivered electronically. No physical goods are sold or shipped.
Refunds and disputes
Please report an incorrect or duplicate charge, or a paid service that was not provided, within 30 days. Approved refunds are returned to the original payment method.
Other fees are non-refundable after consulting work has been performed or a subscription period has begun, except where the applicable agreement, a product-specific policy, or the law says otherwise. Please contact support before filing a payment dispute so the issue can be reviewed directly.
Privacy
This website has no contact form, advertising tracker, or customer account system. Information sent by email is used to respond to the inquiry and manage any resulting business relationship.
Subscription products will provide their own privacy notice and terms before collecting customer data. Payment-card information is handled by the payment processor and is not stored on this website.
Contact
For customer service, cancellation, refund, privacy, or billing questions, email garrett@garretthopper.com.